1. Payment Terms Our agency provides services on an hourly basis, ensuring clients receive the dedicated expertise and effort they expect. Invoices are issued weekly, and payment is due each Monday for work completed in the prior week.
2. Non-Refundable Services Due to the nature of our work, all hours billed are non-refundable. We bill clients for time actively spent on their projects, which is non-reversible. This includes website development, SEO efforts, social media content, and any digital assets or optimizations. Once completed, these services cannot be “unbuilt” or removed.
3. Billable Hours Policy Time is billable from the moment work commences on your project, covering the entirety of the hours dedicated by our team. Each bill reflects the total hours spent and includes a breakdown of tasks, so you always know where our time was allocated.
4. Refunds Due to the immediate, impactful, and non-recoverable nature of our services, once a bill has been paid, it is final. There will be no refunds for any payments made.
By working with us, you agree to these terms, acknowledging that the time, expertise, and labor invested in your project are valuable and non-returnable. We thank you for your understanding and look forward to continuing to build great results for your business.